Onboarding
Live in days, not months
Real‑time visibility · Guest self‑serve
Guests serve themselves. You see everything.
HutchStay pairs a guest app people actually enjoy using with one live, room‑by‑room view for your team — so requests stop getting lost between the front desk, housekeeping and the phone.
hutchstay
Visibility for your team, self‑serve for your guests
Works with
Your existing PMS & front desk
Support
A real team, not a ticket queue
Founding hotels
100% off · first 5 only
Sound familiar?
Nobody should have to call the front desk for that.
Guest
- “Is my room even ready yet?”
- “I want a towel, not a phone call.”
- “Is the pool open right now, or am I about to walk down for nothing?”
- “I just want to order a burger without waiting on hold.”
Staff
- “Another call asking if the room’s ready. Again.”
- “Which rooms actually need cleaning right now?”
- “Guest wants extra pillows — where does that even go?”
- “Why are we paying per room for a guest to say hello?”
Hold music is not a hospitality feature. HutchStay answers before anyone has to pick up a phone.
Two apps, one platform
Be the guest. Then run the hotel.
One effortless, branded experience your guests reach for instead of the phone — and one live view that shows your team exactly what's happening, room by room.
Guest app
Be the guest
- 4:45 pm The link lands in their inbox before they've even found parking.
- 6:10 pm Room's not quite ready — they watch it live, instead of calling down to ask.
- 8:30 pm Fancy a late table? Booked from the sofa, no hold music.
- 11:50 pm Can't sleep, want extra pillows? One tap. Nobody picks up a phone.
Home — room status, Do Not Disturb, unread bell.
Order — room‑service menu, live status
Facilities — pool / gym / spa hours
Team console
Run the hotel
Rooms — live status board; add, rename, delete rooms.
Bookings — copy a guest's link
Orders — room‑service queue, live
Replaces the whiteboard, the radio call, the walk down the corridor to check if 204 is ready.
Works alongside your PMS and booking engine — HutchStay doesn't touch reservations or billing.
Adds one live view every department already trusts, guests included.
The guest register
Who can do what
Every role is scoped on purpose — housekeeping doesn't see billing, guests don't see other guests.
| App | Role | Capabilities |
|---|---|---|
| Guest app | guest | Room status & DND, order room service, request amenities, book a table, chat with reception |
| Team console | housekeeping | Update room status, view the amenity request queue |
| Team console | reception | + manage bookings, room‑service orders, table requests, guest chat |
| Team console | admin | + staff users, amenity catalog, menu, facilities, hotel branding |
| Platform | platform admin | Create or delete hotels — each tenant fully isolated |
Pricing
Be one of the first five, free.
We're onboarding a handful of founding hotels before standard pricing opens up — full platform, no catch.
5 spots
Founding Hotels
100% off
Free for as long as you're one of our first five hotels. In return, we ask for your feedback as we build.
- Guest app & team console, fully branded
- Unlimited rooms, staff and guest links
- Direct line to the team building it
Standard pricing
Coming soon
Simple, per‑room pricing once the founding cohort is full — no per‑booking fees, no long contracts.
- Priced per room, per month
- Discounts for multi‑property groups
- Same platform, no feature gate
Getting started
Live in days, not months.
No IT project, no procurement cycle. We set it up, your team logs in, your guests get the link.
- 1Tell us about your hotel
Rooms, branding, menu, facilities — a short call is all we need.
- 2We configure & connect it
Branded to your hotel, sitting alongside your PMS and booking engine.
- 3Your team and guests go live
Staff log in, guests get the link — both apps, one week.
No new hardware
Works on any phone
White‑labelled to your brand
Cancel anytime